Privacy Policy

Last Updated: December 28, 2025

1. Introduction

Loon Dollar Lotto ("we," "us," or "our") respects your privacy and is committed to protecting the personal information of our players. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website loondollarlotto.com (the "Site") and use our online lottery ticket services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial gaming regulations. By creating an account and using our services, you consent to the data practices described in this policy.

2. Information We Collect

To provide a secure and regulated gaming environment, we must collect Personal Information ("PI") that identifies you. This collection is necessary to comply with anti-money laundering (AML) laws and age verification requirements.

2.1. Personal Identity Information

When you register for an account, we collect:

• Full legal name.
• Date of birth (to verify you are 18+ or 19+ depending on your province).
• Residential address (PO Boxes are not accepted for identity verification).
• Email address and phone number.
• Government-issued identification numbers (where required for automated verification).

2.2. Financial Information

To process ticket purchases and deposit winnings, we collect:

• Payment card details (processed securely via PCI-DSS compliant payment gateways).
• Bank account information for direct withdrawal of winnings.
• Transaction history, including deposits, ticket purchases, and withdrawals.

2.3. Geo-Location Data

Important: Under Canadian gaming laws, we must verify that you are physically located within an eligible Canadian jurisdiction at the time of purchase. We collect precise geo-location data from your device (GPS, Wi-Fi, or IP address analysis) every time you attempt to buy a lottery ticket.

2.4. Technical Usage Data

We automatically collect information about how you access our Site, including:

• IP address and device type.
• Browser type and operating system.
• Login times and session duration.

3. How We Use Your Information

We use your data for the following specific purposes:

• Service Provision: To create your account, process ticket orders, and facilitate the payment of lottery prizes.
• Legal Compliance: To verify your age and identity (Know Your Customer/KYC) and to prevent fraud, money laundering, and underage gambling.
• Responsible Gambling: To monitor play patterns and provide tools for responsible gaming, including self-exclusion and limit setting.
• Communication: To send transaction confirmations, jackpot alerts (if opted-in), and important service updates.

4. Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information only in the following regulated scenarios:

4.1. Service Providers

We share data with trusted third-party vendors who assist us in operating our Site, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. This includes payment processors, ID verification services (e.g., Equifax/TransUnion), and secure cloud hosting providers.

4.2. Regulatory Authorities

As a licensed operator, we are required to report specific activities to provincial gaming authorities (such as the AGCO, Loto-Québec, or others relevant to jurisdiction) and financial intelligence units (FINTRAC) to comply with anti-money laundering laws.

5. Data Security

We implement robust security measures to maintain the safety of your personal information:

• Encryption: All sensitive data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) technology.
• Access Control: Access to personal data is restricted to authorized employees who have a legitimate business need to access it.
• Storage: Your data is stored on secure servers located within Canada, complying with data sovereignty requirements.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, inactive account data is retained for a period of 7 years as required by financial regulations.

7. Cookies and Tracking Technologies

We use cookies to enhance your experience. These include:

• Essential Cookies: Required for the website to function (e.g., keeping you logged in).
• Analytical Cookies: Help us understand how visitors interact with the website.

You can choose to disable cookies through your browser settings, but this may prevent you from logging in or purchasing tickets.

8. Access and Correction

You have the right to request access to the personal information we hold about you. If you believe any information is incorrect, you may update your profile via the "My Account" settings or contact our support team for assistance.

9. Contact Us

If you have questions regarding this Privacy Policy or our data handling practices, please contact our Privacy Officer:

Email: [email protected]
Mail: Privacy Officer, Loon Dollar Lotto Inc.
123 Lottery Way, Suite 500
Montreal, QC, H3B 1A1, Canada